Support & Contact

Please ensure all power and data cables are firmly plugged into your Amuri supplied devices, and antenna tightly screwed on where appropriate. Also power cycle your equipment by switching off at the wall or removing power for 30 seconds.

Most devices have a switch, hotkey or menu setting to enable or disable wifi. Please ensure this is enabled or turned on. Also check your wifi router is turned on, this may also need to be turned off then turned back on.

Our primary and secondary DNS server IPs are 203.99.132.200 and 203.99.133.200.

Incoming Mail Server - mail.amuri.net

IMAP (recommended) - Port 993 (Secure) or Port 143 (Default)

POP3 - Port 995 (Secure) or Port 110 (Default)

Outgoing Mail Server - smtp.amuri.net

SMTP - Port 465 (Secure) or Port 25 (Default)

Yes absolutely, please just call us or email us to arrange your new plan for the next billing cycle.

For our wireless, Fibre and 4G Broadband customers:

(please note this includes grandfathered plans Excluding RBI)

Excess Data & Auto Top-Ups

Customers will receive usage notifications when they reach 80% and 100% of their included monthly data allowance.

If your plan includes Auto Top-Up, additional data may be automatically added once your included allowance has been exceeded. Up to three automatic top-ups may be applied within a billing period, depending on usage.

For plans with capped excess data charges, the following charges apply per billing period:

31–59 GB excess usage: $15

60–89 GB excess usage: $30

90 GB or more excess usage: $45

Excess data charges are capped at $45 per billing period, regardless of the amount of excess data used above 90 GB.

For our RBI customers:

(Please note RBI plans are no longer available for new connections)

RBI: $1.30 per GB ($13.00 per 10GB block).

Andorra, Argentina, Australia

Brazil, Brunei

Canada, Chile, China, Czech Republic

Denmark

Estonia

France

Germany, Guadeloupe (French), Guam, Guiana (French)

Hong Kong

Iceland, India, Ireland (Republic), Israel, Italy

Japan

Korea (Sth)

Malaysia, Malta, Martinique, Mexico, Mongolia

New Zealand, Norway

Peru, Poland Portugal, Puerto Rico

Romania

Singapore, Slovak Republic, Sweden, Switzerland

Taiwan

United Kingdom, USA

Vatican City, Venezuela, Virgin Islands (USA)

IMPORTANT: RBI, Wireless, and Fibre VoIP services do not work in the event of a power cut.

This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.

Make sure you have another way to access 111 in an emergency.

We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as an uninterruptible power supply (UPS) to keep you connected.

Vulnerable Consumers

If you're an Amuri.Net account holder where we provide you with a landline service where either you or someone in your household needs to contact 111 services on your landline for

medical

disability

or security reasons

Amuri.Net will provide at no cost to eligible customers a suitable device to contact 111 in the event of a power cut.

To apply you'll need to download and complete a Vulnerable Consumer Form below.

Under the 111 code, provided you meet the requirements we cannot deny or cease the supply of a residential landline service based on the knowledge.

or suspicion that you or someone in your household may become, a vulnerable consumer.

Amuri.Net only provides landline

To apply or for more information visit https://amuri.net/vulnerable.pdf

The code is avaliable here https://comcom.govt.nz/__data/assets/pdf_file/0025/356650/Commission-111-Contact-Code-2024-26-June-2024.pdf

If you have a dispute around the 111 code you can make a complaints to helpdesk@amuri.net or the Commerce Commission https://comcom.govt.nz/contact-us